Fibre customer portal
Your connection. Your appointment. Sorted online.
Getting a fibre connection from us? In the customer portal you can book your appointment, see live on the day when our construction team will arrive and reschedule if needed – without waiting on hold.
- Book an appointment
- Check the status live
- Reschedule
How it works
Connected in three steps.
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1
Sign in
Using the link from your email or text message – or with your name and postcode.
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2
Book a time slot
You see the available slots and book directly. Our construction team arrives within the time slot – you will receive a confirmation by email.
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3
Follow it live
On the day, the portal shows you the current status. If the time no longer suits you, you can reschedule there yourself.
On installation day
Safe and well prepared.
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Security code at the door
At the door, our construction team will tell you the code from your confirmation. If it doesn’t match, please don’t open the door and call us.
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Notes for our construction team
Connection in the basement or underground car park, keys held by the property manager, narrow access or a dog on the property? Add a note in the portal – it goes straight to the team.
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Callback in one click
Would you rather talk to someone? Simply request a callback in the portal.
Frequently asked questions
Good to know.
I didn’t receive a link. What now?
Sign in to the portal with your name – exactly as it appears in the notification – and your postcode. If that doesn’t work, Kevin Themann can help on +49 1525 4880705, Monday to Friday from 8 am to 4 pm.
Can I reschedule my appointment?
Yes, directly in the customer portal. For short-notice changes you can also reach us by phone.
How do I recognise the KSO construction team?
By the security code: at the door, our team will tell you the code from your confirmation. If it doesn’t match, please don’t open the door and call us.
Who is the portal for?
For owners and residents whose homes we are connecting to fibre. Clients and partners can reach our dispatch team on +49 4971 927570-0.
